FAQ

General Information Below are the details regarding our shipping, returns, and store policies. If you require further assistance, please contact our support team.

1. How long does delivery take? Our standard delivery timeline is as follows:

Handling Time: 1–2 Business Days (Monday–Friday)

Transit Time: 6–8 Business Days (Monday–Friday)

Total Estimated Delivery: 7–10 Business Days from order placement, for full details please refer to our Shipping Policy.

2. Do you offer free shipping? Yes. We provide Free Shipping on all orders shipped to addresses within the United States.

3. Where is Dosra located? Dosra is a U.S. based online retailer. We ship exclusively within the United States.

4. What is the policy for defective products? If an item arrives damaged or defective, please contact us and follow the return instructions outlined in our Return & Refund Policy.

5. Are prices shown before checkout? Yes. The total price, including applicable taxes and shipping, is displayed before you complete your purchase.

6. How do I return an item? We offer a 30 day return period from the date of delivery. Items must be returned in their original condition. To start a return, please review the steps outlined on our Return & Refund Policy page.

7. How long do refunds take? Refunds are processed after the returned item is received and inspected. Once approved, refunds are typically issued within 7 business days, though timing may vary depending on your payment provider.

8. Will I receive an order confirmation? Yes. After your order is placed and payment is successfully processed, you will receive an order confirmation email with your order details.

9. How do I contact customer service? You may contact us via our Contact Us page or by emailing info@dosra.com.

10. Do you ship internationally? No. We currently ship only to locations within the United States.

11. Do you have a physical retail store? Dosra operates exclusively as an online store. We do not have a physical showroom open to the public.

12. Are bulk orders accepted? Bulk order availability may vary. Please contact customer support for details.

13. How do I exchange a product? We do not offer direct exchanges. The correct procedure is to return the unwanted item for a refund and place a new order for the desired item.

14. Where can I track my order? Tracking information is emailed once the order ships. You may also track the status of your shipment via the Track Order page on our website.

Contact Information

Store Name: Dosra

Address: 1155 S Power Rd, Suite 114-856, Mesa, Arizona, 85206, United States

Email: info@dosra.com

Phone: +19282225401

Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.